Our Policies
To purchase an available doll from the Shop, please fill out the form at the bottom of the product page, or contact us. We will contact you soon to gather your shipping/payment information and answer any of your questions!
The payment is accepted via PayPal or Payoneer. After the full payment is completed, it takes up to 10 business days to prepare the doll for shipping. I always make sure that the doll is in its best condition and that everything is packed as safely as possible before shipping, so please allow us this time to prepare the shipment.
When you’re buying an available doll, you are always getting the exact doll you see on the product page.
The payment is accepted via PayPal or Payoneer. After the full payment is completed, it takes up to 10 business days to prepare the doll for shipping. I always make sure that the doll is in its best condition and that everything is packed as safely as possible before shipping, so please allow us this time to prepare the shipment.
When you’re buying an available doll, you are always getting the exact doll you see on the product page.
If you wish to order a custom doll created specifically for you, please contact us.
The terms and prices for the custom dolls depend on the complexity of your request. The prices start at 1500 USD, and the typical term for making a custom doll is 2–4 months.
I request a prepayment of 30% of the price before the work on your order is started. The rest is paid after your order is completed.
The terms and prices for the custom dolls depend on the complexity of your request. The prices start at 1500 USD, and the typical term for making a custom doll is 2–4 months.
I request a prepayment of 30% of the price before the work on your order is started. The rest is paid after your order is completed.
The payment plans, or layaways, are available both for dolls in stock, and for custom orders.
For the available dolls, I offer a payment plan of 3 months with an initial payment of 30%.
For custom orders, I offer the same 3 months in addition to the production time. In this case, 30% of the price is paid before I start working on the order, 30% is paid after the order is completed, and the rest is paid before shipping.
There is no additional fee for layaways/payment plans.
For the available dolls, I offer a payment plan of 3 months with an initial payment of 30%.
For custom orders, I offer the same 3 months in addition to the production time. In this case, 30% of the price is paid before I start working on the order, 30% is paid after the order is completed, and the rest is paid before shipping.
There is no additional fee for layaways/payment plans.
International EMS shipping is included in the price. There may be counties to which we cannot ship; please contact us to make sure we can ship to your location. If you have any requests for the customs declaration on your order, please let us know.
If your order’s tracking stopped, we will file an international search claim right away. We would also ask you to do the same from your side so your doll is found as soon as possible.
If your order is lost in mail, a replacement doll will be created for you free of charge.
If your order’s tracking stopped, we will file an international search claim right away. We would also ask you to do the same from your side so your doll is found as soon as possible.
If your order is lost in mail, a replacement doll will be created for you free of charge.
Due to the uniqueness of Sofie Dolls, they cannot be returned. However, you can request any additional photos or videos to make sure you have a clear image of the doll you are about to get.
If you cancel an order for an available doll before it is shipped to you, your payment will be refunded free of charge.
If you requested for a payment plan for an available doll and you cancel your order, your payment will be refunded minus a 10% fee.
If you cancel a custom order, the payment will be refunded minus a 10%–30% fee. The fee depends on the complexity of your order and the stage of production.
If a doll is damaged during shipping, I make sure to replace all the damaged parts free of charge.
If you cancel an order for an available doll before it is shipped to you, your payment will be refunded free of charge.
If you requested for a payment plan for an available doll and you cancel your order, your payment will be refunded minus a 10% fee.
If you cancel a custom order, the payment will be refunded minus a 10%–30% fee. The fee depends on the complexity of your order and the stage of production.
If a doll is damaged during shipping, I make sure to replace all the damaged parts free of charge.
If you have any questions, please feel free to contact us!